Language Services
PDF: BREAKING THE LANGUAGE BARRIER: Health Care Quality, Efficiency and Savings through Professional Medical Interpretation (6/2009) (White paper by Louis F. Provenzano, Jr. President and Chief Operating Officer Language Line Services)
Web: Language Barriers in Health Care: Special Supplement to the Journal of General Internal Medicine (1/2008) (Summary of three important articles on effective communication funded by the Commonwealth Fund.)
PDF: PROVIDING LANGUAGE SERVICES IN SMALL HEALTH CARE PROVIDER SETTINGS: EXAMPLES FROM THE FIELD (4/2005) (Field Report by Mara Youdelman and Jane Perkins, National Health Law Program)
PDF: National Standards on Culturally and Linguistically Appropriate Services (CLAS) (3/2001) (Summary of the 14 standards from the final report)